Privacy Policy
AIONA ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use the AIONA mobile application.
1. Information We Collect
We collect information you provide directly to us when using the app, including:
- Name and email address
- Profile information such as age, height, weight, or health goals (if provided)
- Meal photos uploaded by you
- Nutrition and food intake data generated from meal analysis
- Chat messages and conversation history from the AI chat feature
- Feedback you submit on AI chat responses (such as thumbs up or thumbs down ratings and associated comments)
- App usage information and interaction data
We may also collect certain technical and operational data, including:
- Device identifiers such as user ID or device ID
- Device type and operating system
- Subscription status and purchase information related to Apple in-app subscriptions
- Product interaction and anonymized app usage analytics
- Crash and performance diagnostics used to improve the app
2. Meal Photo Analysis
When you upload a meal photo, the image is processed by automated analysis systems to identify foods and estimate nutritional information.
This analysis is used to:
- estimate calories and macronutrients
- generate meal scores
- provide personalized nutrition insights
- calculate your longevity score and health metrics
This processing is automated and designed solely to provide insights within the app.
3. How We Use Your Information
We use the collected information to:
- provide and operate the AIONA service
- analyze meals and generate nutritional insights
- calculate personalized health and longevity scores
- provide AI-powered nutrition coaching through the in-app chat
- improve our algorithms, AI models, and user experience
- review and act on chat feedback to improve response quality
- communicate with you about your account or service updates
4. Subscriptions and Payments
Some features of the app require a paid subscription.
Payments are processed securely through Apple's App Store payment system. We do not receive or store your payment card information.
Apple may share limited subscription information with us to confirm your subscription status.
5. Data Storage and Security
We implement industry-standard security measures to protect your data.
Your information is protected through:
- encrypted connections (HTTPS)
- secure cloud infrastructure
- restricted system access
Meal photos and analysis results are stored securely and are accessible only by you and authorized automated systems necessary to operate the service.
While we take reasonable measures to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
6. Sharing of Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate the app, such as:
- cloud hosting providers
- analytics platforms
- authentication services
- infrastructure providers supporting app functionality
These providers are required to maintain confidentiality and protect your data.
AI Chat — OpenAI: The in-app AI chat is powered by OpenAI. When you use the chat, your messages and relevant context — including your health profile and nutrition data — are sent to OpenAI for processing. OpenAI processes this data solely to generate chat responses on our behalf and is not permitted to use it to train its models. OpenAI's data processing is governed by its own privacy policy. We encourage you to review it if you wish to understand how your data is handled by OpenAI.
7. Data Retention
We retain your account information and meal data while your account remains active.
You may delete your account and associated data at any time through the app or by contacting us.
Upon deletion, your personal data will be removed from our systems within a reasonable period, typically within 30 days, unless required for legal or security purposes.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- access your personal data
- request correction of inaccurate information
- request deletion of your data
- request a copy of your information
Requests can be made through the app or by contacting us.
9. Third-Party Services
AIONA may use third-party service providers to support certain features of the app, such as authentication services, analytics providers, cloud infrastructure, and Apple's in-app purchase system.
These services operate under their own privacy policies.
10. Children's Privacy
AIONA is intended for use by adults and individuals who can provide valid consent for the processing of personal data.
We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly.
11. Wellness Disclaimer
AIONA provides wellness and nutrition insights intended for informational purposes only. The app is not designed to provide medical advice, diagnosis, or treatment.
Users should consult qualified healthcare professionals for medical concerns.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date and may notify users within the app.
13. AI Chat Feature
AIONA includes an AI-powered chat that provides personalized nutrition guidance based on your logged meals, health profile, and nutritional data.
When you use the chat:
- Your messages and relevant health and nutrition data are sent to OpenAI to generate responses.
- Conversation history is stored to maintain continuity across sessions.
- Feedback you provide on chat messages (such as ratings) is stored and used to monitor and improve response quality.
AI-generated responses are informational only. They are not a substitute for advice from a qualified healthcare or nutrition professional, and they may be incomplete or inaccurate. You should exercise your own judgement before acting on any AI chat recommendation.
14. Contact Us
If you have any questions about this Privacy Policy, you may contact us at: